Organisatie
TravelBird
Would you like to work at the fastest growing travel site in the Netherlands (Amsterdam)? We can offer you extensive room for growth and excellent career opportunities.
Become part of our team
At TravelBird we believe that every day presents a new chance to grow. We challenge our people in a focussed, creative and pleasant environment. TravelBird believes in a positive and responsible way of working, whereby we strive to improve everyday. Our aim is to bring back the joy to travel. This is clearly reflected in our open, social and entrepreneurial environment. Here, we learn from each other and value trust more than focussing on hierarchy. We create joy for the customers and a joy for employees. It’s not just a job. It’s a working experience you will love to wake up for every day.
Functieomschrijving
Your challenge
As TeamLead Customer Advisor you are responsible for the results and the development of the Belgium Customer Advisors Team. Your challenge is to combine your sense of helping customers with your leadership skills to always improve the customers satisfaction. The central responsibilities will involve the management of the Customer Advisors as well as delivering the best service to our customers. Moreover, you enjoy thinking strategically about new opportunities and possibilities to improve loyalty among customers and retain all existing customers, which you will discuss with the Country Manager.
Your tasks
- Responsible for the customers satisfaction results of team Belgium;
- Guiding, leading and motivating the 15 Customer Advisors in their daily work;
- Weekly meetings with the Customer Advisors Belgium;
- Delivering high-quality service via our support platform;
- Giving regular inputs to your stakeholders to ensure a better customers satisfaction;
- Responding to challenging questions from customers to travel agents, tour operators and hotels;
- Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
- Always be two steps ahead;
- Multitasking and switch between several media;
- Handling all tasks in a social and confident manner.
Profiel
Who you are
- You have a natural sense for customer needs and at least 3 years of experience in Customer Service;
- A natural leader that gets a kick out of motivating a team and at least 1 year of experience in management;
- You have a Bachelor degree in Tourism, Communication or similar;
- You speak Dutch or Flemish on a native level;
- Energetic, result oriented, open minded and capable of adapting to a dynamic working environment;
- A genius problem solver;
- Stress-resistant, flexible, positive mindset and assertive;
- Organised and structured;
- Driven to learn every day;
- Communicative, enthusiastic and flexible;
- You have affinity with the travel/hotel industry;
- You live in (or around) the beautiful and vibrant city of Amsterdam or are willing to move.
Aanbod
Perks
- Your job is one big adventure with new challenges every day;
- Freedom and responsibility are at the core of our company;
- You get space for input, creativity and growth;
- Healthy cuisine and refreshments all day long;
- Trainings to learn and improve;
- A MacBook Pro;
- Our own coffee bar with view on the canals;
- Lots of opportunities to socialise with colleagues: Yoga, bootcamp, soccer team, social drinks every Friday and way more!
- Typical Dutch company bikes.
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