Organisatie
TravelBird
Would you like to work at the fastest growing travel site in the Netherlands (Amsterdam)? We can offer you extensive room for growth and excellent career opportunities.
Become part of our team
At TravelBird we believe that every day presents a new chance to grow. We challenge our people in a focussed, creative and pleasant environment. TravelBird believes in a positive and responsible way of working, whereby we strive to improve everyday. Our aim is to bring back the joy to travel. This is clearly reflected in our open, social and entrepreneurial environment. Here, we learn from each other and value trust more than focussing on hierarchy. We create joy for the customers and a joy for employees. It’s not just a job. It’s a working experience you will love to wake up for every day.
Functieomschrijving
Your challenge
As a Customer Advisor you are responsible for giving advice, solving problems and delivering the best customer service to our customers. The holiday experience starts with you. Your job is to advice them in an inspiring and personal way. Your responsibility is to build loyalty among new customers and retain all existing customers by making them fall in love with TravelBird all over again.
Your tasks
- Delivering high-quality service via our support platform;
- Responding to challenging questions from customers to travel agents, tour operators and hotels;
- Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
- Always be two steps ahead;
- Multitasking and switch between several media;
- Handling all tasks in a social and confident manner;
- Managing both internal and external relationships.
Profiel
Who you are
- Smart (secondary education degree TSO, ASO or BSO);
- Ready to start your career;
- A genius problem solver;
- Have a natural sense for customer needs;
- Stress-resistant and flexible;
- Capable of finding efficient solutions;
- Positive mindset and assertive;
- Organised and structured;
- Driven to learn every day;
- Self-motivated and able to think creatively;
- Communicative, enthusiastic and flexible
- A native level Flemish speaker and fluent in English (both spoken and written);
- Live in or around the vibrant city Amsterdam or are willing to move for a career.
Aanbod
Perks
- Your job is one big adventure with new challenges every day;
- Freedom and responsibility are at the core of our company;
- You get space for input, creativity and growth;
- Healthy cuisine and refreshments all day long;
- Trainings to learn and improve;
- A MacBook Pro;
- Our own coffee bar with view on the canals;
- Lots of opportunities to socialise with colleagues: Yoga, bootcamp, soccer team, social drinks every Friday and way more!
- Typical Dutch company bikes.
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